Compliments, Comments and Complaints
NECC listens to our customers and welcome all your comments. Your feedback can help us to improve our service to you. Our aim is to resolve any problems quickly and fairly.
Our Pledge
In order to ensure that our customers are satisfied with our service, we ensure that compliments and comments are welcomed and that any complaint is fully investigated and appropriate action is taken.
We are committed to using your feedback to build on what we have got right, to put things right where we have got things wrong and to help drive forward improvements to our service.
We would like to hear from you if:
- You feel you have received a good service or there is a particular part of our service you like
- You would like to suggest ways to improve our service to you
- You would like to suggest ways to improve our website
- You are unhappy with the way a member of staff dealt with you
- You feel that you have been treated unfairly
- You feel unhappy about the quality of a service you have received
What will happen to my comments?
Compliments and comments will be acknowledged and passed to the appropriate manager, who will inform the staff concerned and decide if any further action is necessary.
What will happen if I complain?
Your complaint will be dealt with quickly and effectively. You will receive a response or acknowledgement within 2 working days. Your complaint will be investigated fully, carefully and impartially and you will be kept fully informed of the progress.
Please click here to send us a compliment, comment or complaint.