1. Purpose of this notice
This notice describes how we collect and use personal data about you, in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 1998 and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK (‘Data Protection Legislation’).
Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
2. About us
North East Chamber of Commerce (“the Chamber”, “we”, “us”, “our” and “ours”) is the Chamber of Commerce representing businesses and providing business support services across the North East. We are registered in England and Wales as a company under number: 02938084 and our registered office is at Aykley Heads Business Centre, Durham, DH1 5TS
In line with the Data Protection Legislation and this notice, we are the ‘data controller’. This means that we are responsible for deciding how we hold and use personal data about you. We are required under the Data Protection Legislation to notify you of the information contained in this privacy notice.
3. How we may collect your personal data
We obtain personal data about you, for example, when:
4. The kind of information we hold about you
The information we hold about you may include the following:
5. How will we use information we hold about you?
We may process your personal data for purposes necessary for the performance of our contract with you, your employer, or our members and to comply with our legal obligations.
We may process your personal data for the purposes necessary for the performance of our contract with our members or customers. This may include processing your personal data where you are an employee, subcontractor, supplier or customer of our member or customer.
We may process your personal data for the purposes of our own legitimate interests provided that those interests do not override any of your own interests, rights and freedoms which require the protection of personal data. This includes processing of your membership, or that of your employer (including the terms contained within our Memorandum and Articles of Association, marketing, business development, statistical and management purposes.
We may process your personal data for certain additional purposes with your consent, and in these limited circumstances where your consent is required for the processing of your personal data then you have the right to withdraw your consent to processing for such specific purposes.
Please note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.
Situations in which we will use your personal data
We may use your personal data to:
As a member of the Chamber, you are automatically opted in to receive emails from us. However, we understand that you may not wish to receive these emails, and we respect your right to opt out at any time. You can either unsubscribe from all email communications or from specific topics that are not relevant to you. These unsubscribe links are located at the bottom of all emails.
Information we receive from other sources.
We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
How we store & protect your data
We securely store your information within our CRM system. We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected. When assessing what retention period is appropriate for your personal data, we take into consideration:
The requirements of our business and the services provided.
Change of purpose
Where we need to use your personal data for another reason, other than for the purpose for which we collected it, we will only use your personal data where that reason is compatible with the original purpose.
Should it be necessary to use your personal data for a new purpose, we will notify you and communicate the legal basis which allows us to do so before starting any new processing.
7. Embedded content from other websites
8. Data sharing
Why might you share my personal data with third parties?
We will share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.
Which third-party service providers process my personal data?
“Third parties” includes third-party service providers and other entities within our group. The following activities are carried out by third-party service providers: Chamber legal helpline & legal expenses insurance, IT and cloud services, professional advisory services, administration services, marketing services, insurance services and banking services adapt as relevant.
All our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.
The British Chambers of Commerce
The Chamber is part of a network of 53 Chambers of Commerce across the UK accredited by the British Chambers of Commerce (BCC). One purpose of the Chamber is to “influence the function of …any governmental body”. This objective is stated in the Chamber’s ‘Articles of Association’. We will provide BCC with your company’s email address for BCC to conduct research into the impact of policies on your business.
What does the BCC do with your data?
BCC will not contact your business for any other purpose other than to notify you of an opportunity to respond to a national policy survey. Each year, BCC conducts around five surveys which directly help us develop and shape Government policy across a range of areas, including business taxation, international trade, and employment conditions. The data from these surveys are completely anonymised and aggregated so that individual responses cannot be identified. The anonymised data are then presented in closed briefings with stakeholders across UK Government and shared publicly through BCC’s press team.
The purpose of carrying out the surveys is to produce reports, which BCC, and the Chambers can then use in their activities in promoting and protecting the interests of UK businesses; in other words, they are part of the function and purpose of BCC and the Chamber.
You can contact us if you do not wish to be contacted by BCC, and you will have the opportunity to unsubscribe from BCC’s research mailing list at any point. If your or your parent company’s membership of a local Chamber has lapsed, the BCC may continue to contact you about opportunities to respond to business surveys. You can choose to opt in or out of further contact with the BCC.
What about other third parties?
We may share your personal data with other third parties, for example in the context of changes to our business. We may also need to share your personal data with the British Chambers of Commerce for accreditation purposes, with a regulator or to otherwise comply with the law.
9. Transferring personal data outside of the European Economic Area (EEA)
We will not transfer the personal data we collect about you outside of the EEA.
10. Rights of access, correction, erasure, and restriction
You have the right to:
Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Should your personal information change, please notify us of any changes of which we need to be made aware by contacting us, using the contact details below.
Your rights in connection with personal data
Under certain circumstances, by law you have the right to:
If you want to exercise any of the above rights, please email our data protection point of contact [email protected]
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
11. Right to withdraw consent
In the limited circumstances where you may have provided your consent to the collection, processing, and transfer of your personal data for a specific purpose (for example, in relation to direct marketing that you have indicated you would like to receive from us), you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please email our data protection point of contact [email protected]
Once we have received notification that you have withdrawn your consent, we will no longer process your personal information (personal data) for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
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14. Changes to this notice
15. How to contact us
If you have any questions regarding this notice or if you would like to speak to us about the way we process your personal data, please email [email protected] or telephone +44 (0)300 303 6322
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, at any time. The ICO’s contact details are as follows:
Information Commissioner’s Office
Telephone – 0303 123 1113 (local rate) or 01625 545 745
Website – https://ico.org.uk/concerns