Leading outsourcer creates new roles in Newcastle
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UK leading customer service outsourcer to create new North East jobs following a new contract win
Kura, a leading customer service outsourcing business, will create the new roles in the North East following its appointment by Leeds Building Society, the fifth largest building society in the UK, which provides a range of mortgages and savings accounts.
From February 2023, Kura will provide insourced customer services based at the Leeds Building Society office in Cobalt Business Park, Newcastle.
Brian Bannatyne, Chief Executive at Kura, said: “We are delighted to be partnering with Leeds Building Society using our financial sector experience to deliver first class services to its customers. At Kura we do things differently from our competitors, and our unique culture and approach to developing people were a key differentiator in our selection as a partner.
“We know that our people in the North East will deliver outstanding CX results for Leeds Building Society and strengthen its service to customers.”
For more than 15 years, Kura’s advisors have provided inbound and outbound call handling services to several businesses operating in the financial services industry. This appointment further cements Kura’s reputation for delivering excellent CX support within the sector.
Kelly Shippen, Head of Contact Centre customer division at Leeds Building Society, commented: “Finding the right partner who cared as much about its people and its customers as we do was a big ask, yet Kura demonstrated how its ethos aligns so well to our ways of working. The behaviours we expect from our colleagues at Leeds Building Society are very similar to Kura’s and the open, and transparent way the Kura team engaged with us made it a relationship I was excited to begin.
“It’s clear that Kura has great recruitment, training, and development programmes and this gives us confidence that they’ll look after the Society’s customers to the highest standards.”
About Kura
Kura is the largest independent outsourcer in the UK which specialises in providing tailored customer support solutions to businesses across a range of sectors, including insurance, finance, telecoms, retail, charity, utilities, and the public sector. Kura makes an unrivalled investment in its people, and its engaged, passionate team are what sets its offer apart. Inisoft is Kura’s in-house contact centre software, which has been developed in partnership with Kura employees, making it easy for customer support teams to use so that Kura’s people can focus solely on the customer at the other end of the line.
Kura has offices in Glasgow, Sunderland, and Durban in South Africa and has a multitude of clients across 16 countries, including Canada, the United Kingdom, mainland Europe, and the United States of America.