This free 1-hour webinar will explore some of the most common problems people experience with Universal Credit, including why sanctions happen, how deductions affect payments, and what support may be available through hardship payments and other assistance. Using practical examples and real-life scenarios, we’ll help attendees better understand the system and how to support people when difficulties arise.
Perfect for frontline staff, advisers, support workers and anyone wanting to build confidence around Universal Credit issues.
What We Will Cover
- Common reasons Universal Credit claims can go wrong
- Understanding Universal Credit sanctions and how they work (including rates)
- What to do if someone has been sanctioned
- Managing affordability and identifying financial hardship
- Hardship payments: who can get them and how they work
- Practical case studies and examples of common Universal Credit sanction issues
