Member spotlight: Chat Heroes
Date published:
This week we caught up with Chat Heroes to find out how they’re going further with Chamber membership.
Where are you based?
Wallsend Town Hall
How many people do you employ?
8
Give us a brief overview of your business.
Chat Heroes are a 6-year-old ‘live’ web chat specialist company who have provided professional customer service interactions, website visitor conversion, and quality lead generation to increase the revenues and strengthen the reputation of hundreds of businesses. In addition, we have worked with and provided our services for the Chamber for nearly four years.
Imagine visitors leaving your website and going to your competitors’ websites because they couldn’t find the answers to their questions on yours. What could that mean in lost revenue? After all these years we have such confidence in our service that we offer, in conjunction with a 30-day free trial or 100 web chats, the UK’s only web chat money-back guarantee.
What has been your top tip for keeping business going during Covid-19?
1. Great communication.
2. For Chat Heroes, and the ever-changing landscape, it is critical that we keep our team informed, in addition to being engaged and motivated.
3. For our clients, it was critical that they were communicating with their customers, usually in times of confusion and anxiety. Our live chat went some way to help achieve that.
Tell us about a recent business success.
A Covid testing team has seen their bookings double since using our service and a solicitor firm which has multiple branches has seen online communications considerably improve, resulting in better workflow and an increase in new business.
Why are you a Chamber Member?
To engage, collaborate and create business opportunities with fellow member companies.
To read more Member Spotlights click here.